SHIPPING & RETURNS
Generally we will ship all fins, leg ropes, grips and smaller items by Australia Post Express.
All of the purchases in the store are shipped for free.
Return & Exchange Policy
All product returns and exchanges require a proof of purchase. Simply contact customer service via our contact page
We strongly recommend that you use registered mail for all refund and exchange items as we assumes no responsibility for lost items.
Allow 2 weeks for faulty claims to be fully processed.
30 Day unconditional exchange or refund:
If for any reason you are not happy with any items purchased, GIANT PANDA will happily exchange or refund the item within 30 days from the date of purchase, without question, provided;
You have proof of purchase (receipt, credit statement or invoice);
The products are returned in their original packaging with all labels and instruction manuals included, unused and undamaged;
The product you are returning is currently ranged by us;
You return the product within 30 days of purchasing it from us; and
You bear all costs, such as shipping and insurance, related to the return of the product to us.
Allow 2 weeks for exchanges and refunds.
Faulty items will be exchanged for new items within 2 weeks of receiving the product. If this product is not available, we will gladly exchange for any items to the same value or issue a refund. Either way you will be contacted by customer service to determine what is best for you.
we will happily cover the cost of shipping your new product.